As Vice President of the Customer Care Center, Nicole leads an organization which provides contact center services inclusive of sales activities to drive bottlers’ topline performance and equipment activities to ensure bottlers are effectively meeting customers’ equipment needs. Her responsibilities include leading a multi-site operation that supports over four million annual customer contacts.
Prior to her current position, Nicole served as the company’s Senior Director, Service Operations Support where she provided overall leadership for Quality, Workforce Management, Learning & Development, Business Administration, and Facilities. Over the last 17 years, she has held a variety of roles inside the Coca-Cola system with much of her time spent in the Contact Center.
Her experience includes that of Group Director, Customer Operations where she managed four contact center locations across North America with responsibility to deliver high-quality customer service. Nicole was part of the System of the Future Customer Care transition team as a Bottler Lead and Contact Center function lead supporting over 27 territory transitions across multiple bottlers.
Nicole began her career with the Coca-Cola system working in Tampa as the Senior Manager, Workforce Development team leading Training, Quality and Workforce Management functions. In this position, she established strategy and a center of excellence model within the contact center environment.
Appointed President and CEO of Coca-Cola Bottlers’ Sales & Services in 2016, Brandi is responsible for providing strategic direction to the organization, as well as translating strategy into concrete action plans to advance the company. With ultimate responsibility relative to all business functions, Brandi leads the company in an innovative, customer-centric, engaging and effective manner. She reports to a Board of Directors that consists of senior executives from the top 17 U.S. Coca-Cola bottlers and Coca-Cola North America Operating Unit (NAOU) leadership. Brandi leads her organization with a particular focus on culture, employee experience and communications.
Brandi endeavors to efficiently lead CCBSS, which provides business and procurement services that make it simpler for suppliers, customers and bottlers to do business across the North America Coca-Cola bottling system. She is an accomplished executive leader who has been with the Coca-Cola system since 2004 working in the areas of supply chain, technology, strategy and operations. Her contributions to the Coca-Cola system include the definition and execution of company-wide strategies and roadmaps, as well as leading solution development for key initiatives such as warehouse and delivery operations and supply chain management.
Brandi has more than 25 years of progressive experience in strategy implementation coupled with deep beverage industry knowledge. Prior to her current position, Brandi held roles of increasing responsibility including that of Vice President, Strategic Execution and Group Director, Supply Chain Strategy with CCBSS Customer Business Solutions. Brandi led the development and execution of the CCNA supply chain program. Additionally, she was accountable for the development and implementation of transformational strategic initiatives across Coca-Cola Refreshment’s (CCR) North America business, which included warehouse automation. Brandi also has extensive analytics, forecasting, finance and business development experience. She began her career with The Coca-Cola Company as Sr. Manager, Supply Chain Analytics and Forecasting.
Before joining the Coca-Cola system, Brandi served as Sr. Manager, Global Supply Chain for Fisher Scientific where she was responsible for integrating the company’s global supply chain.
Brandi enjoys spending quality time with her family. She is also a voracious reader and avid runner.
As Senior Vice President, Business Services, Caitlyn has overarching leadership responsibilities for Customer Business Solutions, Customer Care Center, Finance Services, and HR Services. She leads organizations which provide a variety of business services to Coca-Cola bottlers and Coca-Cola North America Operating Unit (NAOU). Caitlyn guides the development of strategic and operational plans, as well as establishes organizational objectives and priorities.
Prior to her current position, Caitlyn held roles of increasing responsibility within CCBSS as well as various Coca-Cola system entities, including Coca-Cola Enterprises (CCE), Coca-Cola Supply, Coca-Cola Refreshments (CCR) and CCBSS. She joined the Coca-Cola system in 2001, working in the areas of supply chain, capital planning, innovation, engineering, packaging commercialization, procurement, data, analytics, and business services.
Across multiple roles, Caitlyn has been accountable to develop teams capable of supporting bottling operations through process improvement, optimization of technology and a commitment to customer service.
As Vice President of the Customer Care Center, Glenn leads an organization which provides contact center services inclusive of sales activities to drive bottlers’ topline performance and equipment activities to ensure bottlers are effectively meeting customers’ equipment needs. His responsibilities include leading a multi-site operation that supports over 6 million annual customer contacts.
Prior to his current position, Glenn held multiple roles of increasing responsibility and led the development of Coca-Cola Refreshment’s (CCR) North America contact center operation. Additionally, he has led numerous customer service strategies and culture-changing initiatives which included the implementation of a system-wide customer response model, the establishment of an e-commerce platform and the deployment of several Customer Relationship Management (CRM) technologies. He joined the Coca-Cola system in 1994, working in the areas of field sales, key accounts, contact center operations and leadership.
Glenn began his Coca-Cola career working in the mid-Atlantic area holding multiple sales and key account roles.
As Senior Vice President of Human Resources, Kelli leads the HR function and is responsible for setting the CCBSS people strategy as well as overseeing the implementation of all corporate HR operations. She leads and partners with the business to implement people processes, programs and systems to attract, retain and develop a high-performing organization. Additionally, her responsibilities include Talent Management, HR Generalists management at various office locations and all Employee Relations matters.
Prior to her current position, Kelli held roles of increasing responsibility including that of Vice President, Talent and Development with Coca-Cola Refreshments (CCR), Group Director, Talent and Development for Eurasia and Africa with The Coca-Cola Company and Director, Human Resources for a portfolio of clients at Coca-Cola.
Kelli joined the Coca-Cola system in 2000, working in the areas of HR, talent management, leadership programs, training, organizational development and employee engagement. She has partnered with leaders to design organizational structures, systems and processes that best align with their business strategies.
As General Counsel, Christina is responsible for identifying and overseeing legal issues across the company and leading a team to provide legal support to the CCBSS service divisions.
Prior to joining CCBSS, Christina served as counsel in the legal department of The Coca-Cola Company where she provided legal support to various divisions and regions for Coca-Cola Refreshments (CCR) and Coca-Cola North America Operating Unit (NAOU). In this role, she also specialized in recycling and other sustainability initiatives as she was primary legal support for Coca-Cola Recycling and the CCNA deposit compliance group. Additionally, she was primary legal support for the team that extended payment terms and implemented a supply chain finance program for suppliers to CCR and CCNA.
Christina joined the Coca-Cola system as counsel in 2013, providing legal support to North America supply chain operations, including product supply and customer care.
As Chief Procurement Officer, Suzana leads the Procurement organization and is responsible for ensuring the function’s goal attainment. She collaborates with leaders across the North America Coca-Cola bottling system, Coca-Cola North America Operating Unit (NAOU) and suppliers around the world in order to serve our bottlers in the areas of value creation, risk mitigation and delivering a competitive advantage.
Prior to her current position, Suzana was the Vice President of Supply Chain for EIS Inc., a subsidiary of Genuine Parts Company, directing North American supply chain and procurement initiatives beginning in 2017. Prior to EIS, from 2016 – 2017, she served as HD Supply’s Head of Manufacturing and Distribution Operations Transformation. From 2015 – 2016, before joining HD Supply, she worked as the Strategy & Transformation Lead for CSM Bakery Solutions.
Suzana also has an extensive Coca-Cola system background as well. She completed a ten-year tenure with the system beginning in 2005, securing positions of increasing responsibility primarily focused on strategy development with Coca-Cola Enterprises (CCE) and Coca-Cola Refreshments (CCR). She led the newly created National Supply Planning Center of Excellence with CCR and was the Market Unit Vice President, Field Operations, for CCR’s Arizona and New Mexico Market Unit.
As Senior Vice President, Financial Operations, Amy leads Financial Business Service where she guides the development of strategic and operational plans, as well as helps establish business objectives and priorities relative to financial matters. She also partners with leaders throughout the North America Coca-Cola bottling system to ensure a comprehensive and compliant financial approach. Additionally, Amy serves as the top finance leader for our Tampa office and has management responsibilities for HR Services.
Prior to her current position, Amy held various roles of increasing responsibility focused on financial management and operational excellence. She joined the Coca-Cola system in 1995 and has held numerous roles in the areas of accounting, audit, SOX compliance, forecasting, planning and operations.
As Senior Vice President, Corporate Finance, Michael provides financial leadership and internal controls related to BSNA, CBS, and Procurement services as well as all matters in support of corporate functions for the company. His responsibilities include annual audit and tax filings along with treasury functions including payroll and accounts payable.
Prior to his current position, Michael worked for 23 years with Coca-Cola Enterprises (CCE)/Coca-Cola Refreshment (CCR). He joined CCR in 2011 as a Regional Controller. Prior to that position, he led the transition of pricing and CMA into CCR Shared Services in Brandon, FL. He began his Coca-Cola journey as a CPA in New Orleans, leading the pricing function for the Gulf States Division. After gaining breadth of analytical experience and earning his MBA at night, he transitioned into sales and operations, leading vending, delivery, warehouse and sales teams in New Orleans and Lakeland, FL over an 8-year time frame.
Michael joined the Coca-Cola system in 1995, working in the areas of finance, supply chain, sales, operations, strategy and leadership.
As Chief Information Officer, Rodolfo Quiroz leads an organization which provides and coordinates the delivery of information technology solutions required by CCBSS to deliver services to the Coca-Cola bottlers in North America as well as Coca-Cola North America Operating Unit (NAOU).
Prior to his current position, Rodolfo held a number of IT leadership positions with Coca-Cola Enterprises (CCE) and Coca-Cola European Partners (CCEP), including Vice President of IT Governance overseeing the delivery of the IT project portfolio across the organization, Information Security and Compliance as well as the development of the IT annual business plan and long-term strategy. He was also Vice President of Application Development, accountable for the delivery of SAP and Salesforce solutions across various countries in Europe. Prior to those roles, he was the Vice President of IT Operations, which included responsibility for IT infrastructure, Application Support, Help Desk, Enterprise Architecture and Field IT services.
Rodolfo joined the Coca-Cola system in 2008, working in the areas of infrastructure, data center management, network, database, system administration and enterprise applications.
As Vice President, Corporate Communications & Change Management, Tricia is responsible for leading strategic planning, development, implementation, and measurement of all corporate communications programs. She supports change management and communications elements of strategic, organizational transformation projects based upon business priorities. Additionally, Tricia’s position provides executive assistant support to the Office of the President. Since joining the company, she has held leadership roles of increasing responsibility including that of Director and Senior Director.
Early in her career with the Coca-Cola system, Tricia served as Senior Manager, Communications and Change Management with Coca-Cola Bottling Investments Group (BIG). Her responsibilities included strategically leading the continued improvement of BIG IT and Coca-Cola Refreshments (CCR) IT internal communications as well as supporting change management initiatives for projects from a messaging perspective. Tricia also provided communications management for the Office of the President, BIG and Coca-Cola North America Operating Unit (NAOU) IT.
Tricia joined the Coca-Cola system in 2014, working in the areas of corporate communications, change management and information technology communications.