Coca-Cola Bottlers’ Sales & Services (CCBSS) is proud to announce that Mark Dunkerley, Chief Information Security Officer (CISO) and Vice President, IT, has been recognized as a 2026 OnCon Icon Awards Top 100 winner in the Information Security category.
The OnCon Icon Awards are peer- and community-voted honors that celebrate exceptional professionals across disciplines for their thought leadership, innovation, and positive impact on their organizations and industries. As a published author, Dunkerley regularly lends his knowledge and expertise to advance the technology landscape.
“This recognition reflects not only my personal journey, but the incredible teams, partners, and leaders I’ve had the opportunity to work alongside, driving practical security outcomes, enabling the business, and building sustainable operating models,” explained Dunkerley.
Winners are selected based on demonstrated leadership, influence, and the ability to drive meaningful outcomes, making this recognition particularly significant as it reflects the respect and confidence of industry peers.
“Mark’s leadership sets the bar for how we think about information security and technology across the business,” said Caitlyn Carr, CEO of CCBSS. “This recognition is well deserved, and it’s significant not just to CCBSS, but for the broader Coca-Cola bottling system in North America.”
Being named to the OnCon Icon Awards Top 100 places Dunkerley among leaders helping shape the future of information security. His achievement reflects the company’s commitment to continuous improvement, digital skills, and underscores the key role information security plays in supporting our people, partners, and long-term business success.
About OnConferences
OnConferences is a leading organization that connects top professionals across various industries, promoting collaboration, innovation, and thought leadership. Through conferences, awards, and networking opportunities, OnConferences provides a platform for executives and organizations to exchange insights, fostering growth and development within their respective fields.
Mark Dunkerley, Chief Information Security Officer (CISO) and Vice President, IT
Coca-Cola Bottlers’ Sales & Services (CCBSS) is owned by 50+ independent Coca-Cola bottlers that work together to drive operational efficiency and success to the entire Coca-Cola bottling system in North America. It relies on a vast network of distribution centers and suppliers. Maintaining uninterrupted operations depends on knowing when and where disruptions may occur—from hurricanes to wildfires.
CCBSS Needed to Proactively Ensure Minimal Supply Chain Disruption
Natural disasters and climate events can turn a supply chain upside down. CCBSS needed a way to proactively detect when any part of its distribution and supplier network was at risk from a climate-related disaster. This intelligence needed to be integrated into its 3rd party risk management platform.
Helping CCBSS Get Climate Intelligence into its Risk Management Tool
To improve supply chain resiliency, CCBSS uses DisasterAWARE to:
Send real-time and predictive alerts for natural disasters, with a focus on tropical storms and hurricanes, to its 3rd party risk management tool
Proactively notify suppliers and distributors
Improving Communication and Action To Minimize Disruption
By partnering with DisasterAWARE in its risk management tool, CCBSS is:
Building stronger coordination with suppliers and distributors regarding upcoming climate events
Delivering more resilient operations and improved preparedness
About Coca-Cola Bottlers’ Sales & Services Company
Owned by 50+ U.S. independent Coca-Cola bottlers, CCBSS is an independent company that supports operations for its bottler owners, bottler-owned production cooperatives, Coca-Cola North America Operating Unit and other participating beverage partners. It fulfills its mission by providing services through its lines of business which are: Customer Business Solutions (CBS), Customer Care Center (CCC), Finance Services, HR Services, IT and Procurement.
Genpact AP Suite improves cash flow, strengthens supplier relationships, and cuts organizational inefficiencies
NEW YORK, June 24, 2025 /PRNewswire/ — Genpact (NYSE: G), a global advanced technology services and solutions company, today announced that the full Genpact AP Suite, an agentic solution set to revolutionize accounts payable (AP), is now available. The Genpact AP Suite is part of Genpact’s Service-as-Agentic-Solutions portfolio and powered by Microsoft Azure’s AI stack. The product suite provides autonomous, goal-oriented tools using advanced capabilities in document processing, predictive insights, and conversational AI.
“Our Service-as-Agentic-Solutions are proprietary Genpact products that transform mission-critical business processes,” said Jinsook Han, Chief Strategy, Corporate Development & Global Agentic AI Officer at Genpact. “The Genpact AP Suite is one in a series of domain-specific agents we will introduce to the market. We are not just building products – we are building transformational engines, backed by decades of experience in industry processes and trained on vast numbers of real transactions.”
The Genpact AP Suite The Genpact AP Suite consists of four product modules, each with a network of AI agents that proactively manage the nuances of accounts payable: AP Capture, AP Advance, AP Trace, and AP Assist.
Pre-trained, self-learning AI agents optimize every stage of the AP process: intelligently ingesting and validating invoices to enhance touchless processing, resolving exceptions, and continuously adapting to changes in supplier terms, tax rules, and approval hierarchies to streamline inquiry resolution and minimize human intervention.
The Genpact AP Suite is already delivering measurable results for clients, including:
More accurate autonomous data capture
Greater touchless processing with significant productivity benefits
Enhanced cash visibility and reduced leakage with up to 90% early discount capture
Improved supplier relationships through high-speed processing and automated supplier query resolution
“The Genpact AP Suite addresses inefficiencies, reduces errors, eliminates manual workflows, and elevates finance from a cost center to a pivotal strategic differentiator,” continued Han. “With the Genpact AP Suite, we’re combining agentic AI agents, human intelligence, and autonomous goal-oriented processes into a vital system that drives results and continuously learns and improves.”
“We commend Genpact for launching its AP Assist product and showcasing how agentic AI can help us reimagine our Accounts Payable helpdesk,” said Caitlyn Carr, President & CEO of Coca-Cola Bottlers’ Sales & Services. “Together with Genpact, we’ve created a seamless experience for our bottlers and suppliers that exemplifies the power of leveraging advanced technology capabilities, business process expertise, partnership, and trust to succeed in today’s fast-evolving world.”
Powered by Microsoft’s Azure AI Foundry and Azure Analytics Services, the Genpact AP Suite orchestrates, optimizes, and executes AP tasks, ushering in a new era of autonomous finance.
“Genpact’s launch of an agentic AI product for accounts payable is a proof point of AI’s ability to automate complex multi-step workflows and an exciting milestone for our companies as we look to lead the next wave of agentic AI transformation,” said Gurkan Salk, General Manager, Copilot Apps at Microsoft. “Powered by Microsoft’s Azure AI stack, organizations will roll out the Genpact AP Suite knowing enterprise-grade identity, access controls, encryption, and compliance are inherent to the intelligence layer driving their finance transformation.”
“Agentic AI addresses the limited adaptability and autonomy in current AP automation technologies required to operate at scale in dynamic business environments,” said Vignesh Kannan, Vice President, Everest Group. “By leveraging goal-oriented AI agents to manage tasks such as exception handling, supplier communication, and adaptive approval workflows, the Genpact AP Suite introduces capabilities that could advance touchless processing, accuracy, and risk mitigation. This launch, part of Genpact’s Service-as-Agentic-Solutions initiative, reflects a movement toward agent-based service delivery where domain-specific intelligence, governance frameworks, and end-to-end process redesign will determine success and impact.”
About Genpact Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
MEDIA CONTACT: Geraldine Lim Genpact Media Relations +1-951-318-3494 [email protected]
The Coca-Cola Company’s water strategy includes efficient use in operations and giving back to nature as well as the communities we serve. Since 2015, more than 100 percent of water used in our finished beverages has been returned to nature and communities, supported by The Coca-Cola Foundation (TCCF).
Returning hope to the Eastern Himalayas
Punakha District, Bhutan. Credit: Conservation International / photo by PLUC Network
In West Bengal, India, deforestation and climate change impact communities. A 2024 initiative by Conservation International, funded by TCCF and partners, helps local farmers adopt sustainable practices aiming to restore forests and riverbanks across India, Bangladesh, Nepal, and Bhutan. According to Conservation International, the goal is to plant one billion trees and restore one million hectares of forest by 2030.
Replanting California’s Fire-Ravaged Forests
Tree climbing contractors gather cones that have been dropped by climbers in the Eldorado National Forest. Credit: Andrew Studer /American Forests
With wildfires increasing, TCCF and American Forests partnered to reforest 1,700 acres in Eldorado National Forest, California. The initiative includes replanting trees and collecting cones from existing trees to reforest the area and help create a more resilient landscape.
Reviving the Danube River Basin
For over a decade, TCCF has supported The Living Danube Partnership to protect and restore Europe’s Danube River Basin, which flows through 19 countries. Initial projects in six countries restored over 5,000 hectares and replenished 13.45 million m3 of water annually. The next phase aims to reduce water stress and improve biodiversity.
Repairing catchments in Southern Africa
The Great Limpopo River Basin faces climate change and overuse challenges. TCCF, with Global Affairs Canada, funds a Conservation International project to restore this region and promote sustainable water and land management practices.
These initiatives reflect the Coca-Cola System’s ongoing commitment to sustainable water management worldwide.
Another successful Supplier Summit is in the record books for CCBSS! Supplier Summit is a celebrated bi-annual event that bringing together Coca-Cola System colleagues with supplier partners to celebrate collective achievements and set a strategic course for continuous success.
This year’s Summit provided opportunities for networking, knowledge exchange, and forward-thinking discussions. Together as one Coca-Cola System, we’re poised to achieve remarkable milestones and drive significant impact.
The Coca-Cola System collectively mourns the loss of Junior Bridgeman, CEO and owner of Heartland Coca-Cola Bottling Company, who sadly passed away on Tuesday, March 11th. Junior was a vital part of the Coca-Cola System, and he will be deeply missed. He was an extraordinary entrepreneur who placed people at the heart of everything he did. As we reflect on his legacy, we remember his impact on sports, the food and beverage industry, and, most of all, his community. We will continue to be inspired by Junior’s leadership, kindness, dedication, and trailblazing spirit.
We extend our deepest condolences to Junior’s family and friends.
CCBSS Chief Information Security Officer, Mark Dunkerley, has been named a winner in the 2024 Top Global CISOs Awards, sponsored by Cyber Defense Magazine! Mark competed against thousands of candidates for this prestigious award.
As our CISO, Mark maneuvers through data breaches and data loss, works closely with board and executives on strategic plans, and is a pivotal leader in implementing innovative risk reduction programs for our organization. Congratulations Mark, on your outstanding commitment to cyber safety and winning this prestigious award!
About Cyber Defense Awards
This is Cyber Defense Magazine’s 12th year of honoring cybersecurity innovators, in this case the Top Global CISOs for 2024, on our Cyber Defense Awards platform. In this competition, judges for these and other prestigious awards include cybersecurity industry veterans, trailblazers and market makers Gary Miliefsky of CDMG, Dr. Lindsey Polley de Lopez of VentureScope, Katie Gray of In-Q-Tel, Robert R. Ackerman Jr. of Allegis Cyber, Dino Boukouris of AltitudeCyber and with much appreciation to emeritus judges Robert Herjavec of Cyderes, Dr. Peter Stephenson of CDMG and David DeWalt of NightDragon. Top InfoSec Innovators for 2024 is found here: https://cyberdefenseawards.com/top-infosec-innovators-for-2024/ and download The Black Unicorn Report for 2024: https://cyberdefenseawards.com/the-black-unicorn-report-for-2024/ and Top Global CISOs Winners for 2024, here: https://cyberdefenseawards.com/top-global-cisos-winners-for-2024/.
About Cyber Defense Magazine
Cyber Defense Magazine was founded in 2012 by Gary S. Miliefsky, globally recognized cyber security thought leader, inventor and entrepreneur and continues to be the premier source of IT Security information. We are managed and published by and for ethical, honest, passionate information security professionals. Our mission is to share cutting-edge knowledge, real-world stories and awards on the best ideas, products and services in the information technology industry. We deliver electronic magazines every month online for free, and limited special editions exclusively for the RSA, BlackHat and Cyber Defense Conferences. Learn more about us at http://www.cyberdefensemagazine.com. Cyber Defense Magazine is a proud member of the Cyber Defense Media Group.
ATLANTA, May 24, 2024 – The Board of Directors of Coca-Cola Bottlers’ Sales & Services Company (CCBSS), a limited liability company owned by nearly 70 independent North American Coca-Cola bottlers, announced today that Caitlyn Carr has been elected as the company’s President and CEO effective Monday, June 3, 2024. She will report to the CCBSS Board of Directors that consists of 17 senior executives from 15 different U.S. Coca-Cola bottlers and the Coca-Cola North America Operating Unit (NAOU) leadership.
As President and CEO, Caitlyn will have ultimate responsibility relative to all business functions including a shared services organization that impacts thousands of customers and Coca-Cola System associates daily, as well as oversight of more than $70 billion in procurement spend. In her new role, Caitlyn will become a part of the Coca-Cola System’s senior most executive leadership working closely with peers in the North America Coca-Cola Bottling System, NAOU, and The Coca-Cola Company (TCCC).
Caitlyn will succeed Brandi Shortt, the outgoing President and CEO of CCBSS.
Brandi expressed enthusiasm for Caitlyn’s new appointment, stating, “CCBSS is thrilled to welcome Caitlyn into her new role!” She continued, “Caitlyn ascending to this position fills us with great optimism. Her extensive tenure across the rich landscape of the Coca-Cola ecosystem, coupled with a significant background in the beverage sector and collaborative efforts with our Bottling partners, introduces a unique and strategic viewpoint to our operations.” Brandi concluded by saying, “Caitlyn’s capability to drive innovation, cultivate teamwork, and achieve results with efficiency aligns perfectly with our ambitions at CCBSS. It’s with great confidence that I foresee Caitlyn propelling CCBSS to new heights of success.”
Caitlyn is an accomplished executive leader who has been with the Coca-Cola System since 2001 working in the areas of shared services, procurement, engineering, packaging technology, capital planning, and supply chain. She has more than 23 years of progressive Coca-Cola System experience in strategy implementation coupled with deep beverage industry knowledge.
Her tenure with the Coca-Cola System has been marked by transformative leadership, where she has generated multimillion-dollar savings while driving cultural advancements, associate development, as well as organizational change to improve performance and customer service.
Caitlyn has held roles of increasing responsibility within CCBSS as well as with various Coca-Cola System entities including Coca-Cola Enterprise (CCE), Coca-Cola Supply, and Coca-Cola Refreshments (CCR). Her previous titles have been Vice President, Customer Business Solutions (CBS); Vice President, Strategy & Operations Procurement; Director, Strategy & Insights Procurement; Director, Packaging Technology; and Director, Engineering Commercialization and Program Management, to name just a few of the jobs she’s held over her extensive Coca-Cola System career.
Caitlyn brings a wealth of experience that is both deep and wide. Her insights will be invaluable as CCBSS forges ahead with its innovative, collaborative, and efficient strategies in support of the Coca-Cola Bottling System in North America.
Caitlyn holds a BS in Industrial and Systems Engineering from Georgia Institute of Technology. She treasures quality moments with her two lively teenagers, savors adventurous travels with her friends and family, and enjoys long walks with her two dogs. Visit us at ccbss.com.
A new lightweighting project reduces the weight of 12-, 16.9-, and 20-oz PET bottles from 21 to 18.5 g. That’ll help reduce PET by 3 million metric tons by 2025, but how will the supply chain react? We asked Alejandro Santamaria, Coke’s senior director.
The Coca-Cola Company has completely redesigned its range of small PET bottles with its latest lightweighting initiative, reducing the weight of these bottles and in many cases, changing the shape. Starting now and through 2024, all small PET bottles in 12 oz, 16.9 oz and 20 oz will be lightweighted from 21 g to 18.5 g for all The Coca-Cola Company’s sparkling brands, Minute Maid Refreshments, and Minute Maid Aguas Frescas in the U.S. and Canada.
Coca-Cola Trademark’s 20-oz 100% recycled PET (rPET, excluding caps and labels) bottles will soon be available in the new lightweighted bottle, as well.
It has been quite some time since the last preform and bottle redesign of this magnitude. For Coca-Cola Trademark’s 20-oz bottle specifically, that particular bottle design has been in the market since 2006, so it has been nearly two decades.
“The on-the-go grip design was hip and new when it first launched in the early 2000s, but it deviated from the original Coke contour. Now, we’re bringing back the original contour shape to the North American market but have optimized and modernized it a bit. We’ve been continuously working to ‘right-weight’ our bottles, incrementally going from 27 to 21 grams over the last 10 years. But we’d reached the ‘floor’ with our previous designs,” Alejandro Santamaria, senior director, Global Packaging Development & Innovation, The Coca-Cola Company tells Packaging World “Our breakthrough innovations in modeling technology, which reduce the weight of our bottles to 18.5 grams, represent a major step in reducing our environmental impact while preserving the durability and functionality of our packaging and, most importantly, the quality and taste standards of our beverages. As The Coca-Cola Company continues to make strides towards its World Without Waste goals of reducing PET use by three million metric tons by 2025, this light weighting innovation will help the company work toward this goal, while also helping reduce its overall carbon footprint.
“First, we needed to get bottlers throughout the network excited by the idea. We knew some existing bottle designs were not conducive to lightweighting, so we needed to refresh the design completely to get below the 21-g mark. From there, we piloted a research lab to develop and test the bottles. As the project got bigger and we entered the more advanced stages, we brought in a design team, suppliers, and more to bring the initiative to life,” he says.
Why now? While this work does have some cost-saving benefits due to reduction in material inputs, Santamaria says the company is primarily doing this to ensure its packaging is designed efficiently. Between getting bottling partners on board and product R&D, this all takes time, and he wanted to ensure the company was timing it correctly. Across the value chain, it appeared to be the right time.
“There had been incremental changes made over the past decade where an infrastructure overhaul was not necessary, but since 21 g was the floor weight for the bottle design, it was time to refresh the design to make even more progress towards lightweighting. We’ve been working on this for a while and it’s no easy feat, but luckily, we have an incredible bottler system that has helped us to accomplish this,” Santamaria says.
There certainly have been some process changes to bring the updated bottle designs to life. Suppliers’ existing preform equipment was re-tooled to produce the new 18.5-g preform design, and bottlers supported the project by investing in new capital for new molds. Bottlers’ existing blow-molding equipment had to be re-tooled as well to produce the new molds for the updated bottles. Downstream of bottle blowing, though, changes to packaging infrastructure are minimal. Filling, capping, labeling, and packing equipment required very minimal adjustments to compensate for the small dimensional differences of the new bottle designs.
Other industries, like bottled water, have undergone significant lightweighting projects over recent years, and some have noticed the less robust PET bottles don’t perform as well in supply chains or on packaging lines. Coca-Cola doesn’t expect this will be an issue.
“As we are not lightweighting our sparkling bottles to the same extent as water, we don’t anticipate any issues. Our new bottles will still be rigid enough to run through our supply lines without issue,” Santamaria says. “Most things downstream will remain largely the same as the existing packaging is compatible with Coca-Cola and Sprite Trademark, but some tweaks have been made for the sparkling brands in the portfolio.”
There will be no change to any Coca-Cola or Sprite Trademark label size and placement. All other sparkling varieties—like Minute Maid Refreshments and Minute Maid Aguas Frescas—will require new, smaller labels which will be the same placement as Coca-Cola and Sprite brands. Previously, Coke’s sparkling offerings were packaged in a straight bottle with a very large label. Now, there will be a similar label size across all brands, which Santamaria says is a positive change in terms of labeling efficiency across bottles. There will be no changes to the cap/closure as part of this project.
“The secret was finding the right design features that allowed us to lightweight the bottle without compromising the quality of the drink,” Santamaria says. “The new bottles are optimized to reduce weak points in the bottle, preventing CO2 loss and retaining the bubbliness that we all know and love from our favorite drinks. We were able to find the sweet spot of functionality, while also still retaining the appealing shape of the bottle.”
There was a lot of data collection and consumer research done behind-the-scenes to ensure consumers felt good about the changes being made to the bottles. Santamaria says the response was overwhelmingly positive.
This transition is projected to reduce annual use of new plastic by the equivalent of nearly 800 million bottles in 2025 compared to 2024. Additionally, the packaging shift is estimated to reduce carbon emissions in 2025 compared to 2024 in an amount equivalent of taking more than 17,000 cars off the road for one year. The Coca-Cola Company recognizes its responsibility to help solve the global plastic packaging waste problem, and knows that lightweighting is just one step of the process.
In February, Coca-Cola also launched a 100% rPET initiative, where all versions of 20-oz Coca-Cola bottles will be made from 100% recycled plastic (excluding cap and label) in the U.S. This transition began in March and will be fully rolled out by the end of 2024. All producing bottling partners in The Coca-Cola System in U.S. and Canada are rolling out the lightweighted bottles at different points this year. In the U.S., the Coca-Cola system consists of 64 independently owned bottlers. To name a few, Coca-Cola Bottling Company United, Reyes Coca-Cola Bottling, Liberty Coca-Cola, Coca-Cola Southwest Beverages, Swire Coca-Cola, and Coca-Cola Consolidated Inc. The company has one bottler in Canada, Coke Canada Bottling Limited.
When asked how these bottling partners felt about the move, Santamaria says they’ve been willing and accommodating. “We’re so lucky to have such amazing partners who are committed to reducing use of virgin plastic and driving a circular economy,” he says. “It’s been a true team effort to get this initiative to where we are today.”
Kimberly Green Reynolds has been named Chief Procurement Officer for Coca-Cola Bottlers’ Sales & Services Company (CCBSS) effective October 30, 2023, reporting to Brandi Shortt, CCBSS President and CEO. Kimberly will have further accountability to the Bottler Procurement Advisory Committee and the CCBSS Board of Directors.
As Chief Procurement Officer, Kimberly will lead the CCBSS Procurement organization and will be responsible for ensuring the function’s goal attainment. She will collaborate with leaders across the North America Coca-Cola Bottling System, Coca-Cola North America Operating Unit (NAOU), and suppliers in order to serve the organization’s customers in the areas of value creation and risk mitigation while delivering a competitive advantage.
Kimberly brings a wide range of expertise and business acumen to her new role. Most recently, she served as the Sr. Director, Ingredients and Commodity Risk Management for CCBSS Procurement, directing strategic sourcing, managing a portfolio of categories including beverage gases, sweeteners, and commodity insights. Kimberly has held management roles in CCBSS Procurement since becoming a part of the team in 2016.
Prior to joining the Coca-Cola System, Kimberly built an impressive 15-year career working in the areas of procurement and business transformation. Most currently before CCBSS, she held leadership roles with Archer Daniels Midland Company and Diageo.
With more than 20 years of operations and supply chain leadership experience, Kimberly is widely recognized for her extensive knowledge and capability in the areas of strategic business management, proficiency building, and integration initiatives. Her appointment represents the company’s deliberate focus on developing talent and helping to make it easier to do business in the Coca-Cola System. Kimberly believes in creating and maintaining operational partnerships which generate significant value and sustained success. A highly versatile leader, she has excelled at managing high-performance teams and has a demonstrated track record of transformative results.
Kimberly received an Executive MBA from the University of Connecticut and holds a BS in Agricultural Education from Clemson University.
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Christina Berg
As Vice President of Finance, Christina provides strategic financial leadership and robust internal controls across Business Services North America (BSNA), CBS, Procurement Services, and enterprise-wide corporate functions. In this role, she oversees business operations including audit and tax filings, treasury operations, payroll alignment, and accounts payable to maintain strong governance, compliance, and financial integrity across the company.
With more than 18 years in the Coca-Cola system, Christina has built a distinguished career marked by steady progression from entry‑level roles to senior leadership positions within CCBSS, BSNA, and Coca-Cola Refreshments (CCR). Her breadth of experience and deep institutional knowledge enable her to connect financial strategy to business priorities while supporting multiple Coca-Cola System entities with rigor and precision.
Most recently, Christina served as Senior Director, Finance Business Services, Record to Report, where she led core accounting, cost management, and operational tax disciplines for seven bottlers. Her leadership played a key role in safeguarding the accuracy of financial statements, ensuring GAAP compliance, and navigating complex regulatory requirements with confidence.
Christina joined the Coca-Cola system in 2007 working as an accountant with Coca-Cola Enterprises (CCE). She has been recognized with such accomplishments as business efficiency excellence, cost avoidance, implementing technology into financial operations, data analytics, and process improvement.
Kimberly Green Reynolds
As Chief Procurement Officer, Kimberly leads the Procurement organization with ultimate responsibility for more than $70 billion in procurement spend as well as ensuring the function’s goal attainment. She collaborates with leaders across the North America Coca-Cola bottling system, Coca-Cola North America Operating Unit (NAOU), and Coca-Cola system suppliers around the world in order to serve Coca-Cola bottlers in the areas of value creation and risk mitigation while delivering a competitive advantage.
Prior to her current position, Kimberly served as the Sr. Director, Ingredients and Commodity Risk Management for CCBSS Procurement, directing strategic sourcing, managing a portfolio of categories including beverage gases, sweeteners, and commodity insights. Kimberly has held management roles in CCBSS Procurement since becoming a part of the Coca-Cola system in 2016.
With a progressively advancing career in the Coca-Cola system, Kimberly has not only been accountable for the development of teams, but she has also successfully instilled a culture of continuous improvement and customer-centric focus within these teams. She is widely recognized by Coca-Cola bottlers for her extensive knowledge and capability in the areas of strategic business management, supply chain leadership, proficiency building, and integration initiatives.
Melanie Mangione
As Vice President of Human Resource Services, Melanie leads an organization which provides personnel administration and payroll; talent recruiting, hiring and onboarding; employee support; and benefits administration for CCBSS as well as designated client-Bottlers. Her responsibilities include managing operational processes that leverage automation while improving and expanding the company’s capability of service offerings.
Prior to her current position, Melanie served as Sr. Director of HR Client Services. In this role, she was responsible for the execution of all HR operations, including payroll services for U.S. and Canada Coca-Cola system Bottlers. Melanie has led multiple HR, payroll, and payroll tax workstreams for the Bottler-franchise delivery model, establishing and upholding key HR, payroll, and payroll tax processes, service metrics, and KPIs.
With 15 years of Coca-Cola system experience, Melanie is a highly experienced shared services leader with a robust history of successful HR integrations and deployments who began her system career as a Global Sr. Manager, HR Services for Coca-Cola Refreshments (CCR). From that initial role, she has established herself as a professional capable of driving operational processes that maximize both effectiveness and the delivery of strategic objectives. She has partnered with third-party vendors for service contracts that span design, integration, implementation, and auditing phases. Furthermore, her efforts in integrating automation capabilities within HR contact center technology and HR information system (HRIS) operating platforms have led to significant continuous improvement in robotics solutions.
Melanie has held roles of increasing responsibility during her Coca-Cola system career including that of Director, HR Services Payroll Operations and Global Payroll Director for CCR. She was responsible for executing all HR and payroll services for U.S. and Canada employees, led a system modernization project for time and attendance, and managed payroll functions for various divestiture and acquisition projects.
Nicole Thomas
As Vice President of the Customer Care Center, Nicole leads an organization which provides contact center services inclusive of sales activities to drive bottlers’ topline performance and equipment activities to ensure bottlers are effectively meeting customers’ equipment needs. Her responsibilities include leading a multi-site operation that supports over four million annual customer contacts.
Prior to her current position, Nicole served as the company’s Senior Director, Service Operations Support where she provided overall leadership for Quality, Workforce Management, Learning & Development, Business Administration, and Facilities. Over the last 17 years, she has held a variety of roles inside the Coca-Cola system with much of her time spent in the Contact Center.
Her experience includes that of Group Director, Customer Operations where she managed four contact center locations across North America with responsibility to deliver high-quality customer service. Nicole was part of the System of the Future Customer Care transition team as a Bottler Lead and Contact Center function lead supporting over 27 territory transitions across multiple bottlers.
Nicole began her career with the Coca-Cola system working in Tampa as the Senior Manager, Workforce Development team leading Training, Quality and Workforce Management functions. In this position, she established strategy and a center of excellence model within the contact center environment.
Brandi Shortt
Appointed President and CEO of Coca-Cola Bottlers’ Sales & Services in 2016, Brandi is responsible for providing strategic direction to the organization, as well as translating strategy into concrete action plans to advance the company. With ultimate responsibility relative to all business functions, Brandi leads the company in an innovative, customer-centric, engaging and effective manner. She reports to a Board of Directors that consists of senior executives from the top 17 U.S. Coca-Cola bottlers and Coca-Cola North America Operating Unit (NAOU) leadership. Brandi leads her organization with a particular focus on culture, employee experience and communications.
Brandi endeavors to efficiently lead CCBSS, which provides business and procurement services that make it simpler for suppliers, customers and bottlers to do business across the North America Coca-Cola bottling system. She is an accomplished executive leader who has been with the Coca-Cola system since 2004 working in the areas of supply chain, technology, strategy and operations. Her contributions to the Coca-Cola system include the definition and execution of company-wide strategies and roadmaps, as well as leading solution development for key initiatives such as warehouse and delivery operations and supply chain management.
Brandi has more than 25 years of progressive experience in strategy implementation coupled with deep beverage industry knowledge. Prior to her current position, Brandi held roles of increasing responsibility including that of Vice President, Strategic Execution and Group Director, Supply Chain Strategy with CCBSS Customer Business Solutions. Brandi led the development and execution of the CCNA supply chain program. Additionally, she was accountable for the development and implementation of transformational strategic initiatives across Coca-Cola Refreshment’s (CCR) North America business, which included warehouse automation. Brandi also has extensive analytics, forecasting, finance and business development experience. She began her career with The Coca-Cola Company as Sr. Manager, Supply Chain Analytics and Forecasting.
Before joining the Coca-Cola system, Brandi served as Sr. Manager, Global Supply Chain for Fisher Scientific where she was responsible for integrating the company’s global supply chain.
Brandi enjoys spending quality time with her family. She is also a voracious reader and avid runner.
Caitlyn Carr
Appointed President and CEO of Coca-Cola Bottlers’ Sales & Services (CCBSS) in 2024, Caitlyn is responsible for providing strategic direction to the organization, as well as translating strategy into concrete action plans to advance the company. With ultimate responsibility relative to all business functions, Caitlyn leads the company in an innovative, customer-centric, engaging, and effective manner. She reports to a Board of Directors that consists of 17 senior executives from the top U.S. Coca-Cola bottlers and Coca-Cola North America Operating Unit (NAOU) leadership. Caitlyn manages her organization with a particular focus on operational efficacy, employee engagement and exceptional service delivery.
She endeavors to efficiently lead CCBSS, which provides business and procurement services that make it simpler for suppliers, customers and bottlers to do business across the North America Coca-Cola bottling system. She is an accomplished executive leader who has been with the Coca-Cola system since 2001 working in the areas of shared services, procurement, engineering, packaging technology, capital planning, and supply chain.
Caitlyn has more than 23 years of progressive Coca-Cola system experience in strategy implementation coupled with deep beverage industry knowledge. Prior to her current position, she was Senior Vice President, Business Services. Caitlyn led a highly talented and innovative shared services team with a focus on process and system automation. She reduced overall operation cost by improving business results through digital transformation initiatives and strategic partnerships.
Her tenure with the Coca-Cola system has been marked by transformative leadership, where she has generated multimillion-dollar savings while driving cultural advancements, associate development, as well as organizational change to improve performance and customer service. Caitlyn has held roles of increasing responsibility within CCBSS as well as with various Coca-Cola system entities including Coca-Cola Enterprise (CCE), Coca-Cola Supply, and Coca-Cola Refreshments (CCR). Her previous titles have been Vice President, Customer Business Solutions (CBS); Vice President, Strategy & Operations Procurement; Director, Strategy & Insights Procurement; Director, Packaging Technology; and Director, Engineering Commercialization and Program Management, to name just a few of the jobs she’s held over her extensive Coca-Cola system career.
Caitlyn possesses a combination of logistical and operational leadership expertise. She has excelled at building and leading teams, and at creating strategic vision with clear purpose and urgency during times of change. She has a proven skill-set relative to executing multi-faceted business integration efforts designed to improve employee experience, customer service, and Coca-Cola system-wide profitability.
Caitlyn is a proud Georgia Tech alumna who treasures quality moments with her two lively teenagers, savors adventurous travels with her friends and family, and enjoys long walks with her two dogs.
Glenn Gemmill
As Vice President of the Customer Care Center, Glenn leads an organization which provides contact center services inclusive of sales activities to drive bottlers’ topline performance and equipment activities to ensure bottlers are effectively meeting customers’ equipment needs. His responsibilities include leading a multi-site operation that supports over 6 million annual customer contacts.
Prior to his current position, Glenn held multiple roles of increasing responsibility and led the development of Coca-Cola Refreshment’s (CCR) North America contact center operation. Additionally, he has led numerous customer service strategies and culture-changing initiatives which included the implementation of a system-wide customer response model, the establishment of an e-commerce platform and the deployment of several Customer Relationship Management (CRM) technologies. He joined the Coca-Cola system in 1994, working in the areas of field sales, key accounts, contact center operations and leadership.
Glenn began his Coca-Cola career working in the mid-Atlantic area holding multiple sales and key account roles.
Kelli Godfrey
As Senior Vice President of Human Resources, Kelli leads the HR function and is responsible for setting the CCBSS people strategy as well as overseeing the implementation of all corporate HR operations. She leads and partners with the business to implement people processes, programs and systems to attract, retain and develop a high-performing organization. Additionally, her responsibilities include Talent Management, HR Generalists management at various office locations and all Employee Relations matters.
Prior to her current position, Kelli held roles of increasing responsibility including that of Vice President, Talent and Development with Coca-Cola Refreshments (CCR), Group Director, Talent and Development for Eurasia and Africa with The Coca-Cola Company and Director, Human Resources for a portfolio of clients at Coca-Cola.
Kelli joined the Coca-Cola system in 2000, working in the areas of HR, talent management, leadership programs, training, organizational development and employee engagement. She has partnered with leaders to design organizational structures, systems and processes that best align with their business strategies.
Christina Joseph
As General Counsel, Christina is responsible for identifying and overseeing legal issues across the company and leading a team to provide legal support to the CCBSS service divisions.
Prior to joining CCBSS, Christina served as counsel in the legal department of The Coca-Cola Company where she provided legal support to various divisions and regions for Coca-Cola Refreshments (CCR) and Coca-Cola North America Operating Unit (NAOU). In this role, she also specialized in recycling and other sustainability initiatives as she was primary legal support for Coca-Cola Recycling and the CCNA deposit compliance group. Additionally, she was primary legal support for the team that extended payment terms and implemented a supply chain finance program for suppliers to CCR and CCNA.
Christina joined the Coca-Cola system as counsel in 2013, providing legal support to North America supply chain operations, including product supply and customer care.
Suzana Stanimirovic
As Chief Procurement Officer, Suzana leads the Procurement organization and is responsible for ensuring the function’s goal attainment. She collaborates with leaders across the North America Coca-Cola bottling system, Coca-Cola North America Operating Unit (NAOU) and suppliers around the world in order to serve our bottlers in the areas of value creation, risk mitigation and delivering a competitive advantage.
Prior to her current position, Suzana was the Vice President of Supply Chain for EIS Inc., a subsidiary of Genuine Parts Company, directing North American supply chain and procurement initiatives beginning in 2017. Prior to EIS, from 2016 – 2017, she served as HD Supply’s Head of Manufacturing and Distribution Operations Transformation. From 2015 – 2016, before joining HD Supply, she worked as the Strategy & Transformation Lead for CSM Bakery Solutions.
Suzana also has an extensive Coca-Cola system background as well. She completed a ten-year tenure with the system beginning in 2005, securing positions of increasing responsibility primarily focused on strategy development with Coca-Cola Enterprises (CCE) and Coca-Cola Refreshments (CCR). She led the newly created National Supply Planning Center of Excellence with CCR and was the Market Unit Vice President, Field Operations, for CCR’s Arizona and New Mexico Market Unit.
Amy Neely
As Senior Vice President, Financial Operations, Amy leads Financial Business Service where she guides the development of strategic and operational plans, as well as helps establish business objectives and priorities relative to financial matters. She also partners with leaders throughout the North America Coca-Cola bottling system to ensure a comprehensive and compliant financial approach. Additionally, Amy serves as the top finance leader for our Tampa office and has management responsibilities for HR Services.
Prior to her current position, Amy held various roles of increasing responsibility focused on financial management and operational excellence. She joined the Coca-Cola system in 1995 and has held numerous roles in the areas of accounting, audit, SOX compliance, forecasting, planning and operations.
Michael Poarch
As Senior Vice President, Corporate Finance, Michael provides financial leadership and internal controls related to BSNA, CBS, and Procurement services as well as all matters in support of corporate functions for the company. His responsibilities include annual audit and tax filings along with treasury functions including payroll and accounts payable.
Prior to his current position, Michael worked for 23 years with Coca-Cola Enterprises (CCE)/Coca-Cola Refreshment (CCR). He joined CCR in 2011 as a Regional Controller. Prior to that position, he led the transition of pricing and CMA into CCR Shared Services in Brandon, FL. He began his Coca-Cola journey as a CPA in New Orleans, leading the pricing function for the Gulf States Division. After gaining breadth of analytical experience and earning his MBA at night, he transitioned into sales and operations, leading vending, delivery, warehouse and sales teams in New Orleans and Lakeland, FL over an 8-year time frame.
Michael joined the Coca-Cola system in 1995, working in the areas of finance, supply chain, sales, operations, strategy and leadership.
Rodolfo Quiroz
As Chief Information Officer, Rodolfo Quiroz leads an organization which provides and coordinates the delivery of information technology solutions required by CCBSS to deliver services to the Coca-Cola bottlers in North America as well as Coca-Cola North America Operating Unit (NAOU).
Prior to his current position, Rodolfo held a number of IT leadership positions with Coca-Cola Enterprises (CCE) and Coca-Cola European Partners (CCEP), including Vice President of IT Governance overseeing the delivery of the IT project portfolio across the organization, Information Security and Compliance as well as the development of the IT annual business plan and long-term strategy. He was also Vice President of Application Development, accountable for the delivery of SAP and Salesforce solutions across various countries in Europe. Prior to those roles, he was the Vice President of IT Operations, which included responsibility for IT infrastructure, Application Support, Help Desk, Enterprise Architecture and Field IT services.
Rodolfo joined the Coca-Cola system in 2008, working in the areas of infrastructure, data center management, network, database, system administration and enterprise applications.
Mark Dunkerley
As Chief Information Security Officer (CISO) & Vice President, IT, Mark leads an organization which provides and coordinates the delivery of enterprise technology solutions required by CCBSS to deliver services to the Coca-Cola bottlers in North America as well as Coca-Cola North America Operating Unit (NAOU). Further, he is responsible for the development and execution of a comprehensive information security strategy designed to safeguard the company’s distinctive systems, data, and operational activities.
Prior to his current position, Mark served as CISO, leading the company’s security organization in support of their Information Protection Policy while also being accountable for measuring and auditing Coca-Cola system-wide compliance.
Since joining the Coca-Cola system in 2015 as a Collaboration and Mobile Technology Manager for The Coca-Cola Company’s Bottling Investments Group, Mark has advanced through a series of leadership roles that have strengthened both the system’s technology infrastructure and its security posture. In 2017, as Senior Manager of Cybersecurity & Architecture for Bottler Services North America (BSNA), he spearheaded the transformation of a legacy infrastructure into a modern, collaborative technology workplace. He developed, from the ground up, a cybersecurity program rooted in zero-trust architecture principles. In 2021, Mark assumed the role of Director, IT Architecture & Cybersecurity, where he continued to expand the organization’s security capabilities and strategic resilience.
Mark Dunkerley
As Chief Information Security Officer (CISO) & Vice President, IT, Mark leads an organization which provides and coordinates the delivery of enterprise technology solutions required by CCBSS to deliver services to the Coca-Cola bottlers in North America as well as Coca-Cola North America Operating Unit (NAOU). Further, he is responsible for the development and execution of a comprehensive information security strategy designed to safeguard the company’s distinctive systems, data, and operational activities.
Prior to his current position, Mark served as CISO, leading the company’s security organization in support of their Information Protection Policy while also being accountable for measuring and auditing Coca-Cola system-wide compliance.
Since joining the Coca-Cola system in 2015 as a Collaboration and Mobile Technology Manager for The Coca-Cola Company’s Bottling Investments Group, Mark has advanced through a series of leadership roles that have strengthened both the system’s technology infrastructure and its security posture. In 2017, as Senior Manager of Cybersecurity & Architecture for Bottler Services North America (BSNA), he spearheaded the transformation of a legacy infrastructure into a modern, collaborative technology workplace. He developed, from the ground up, a cybersecurity program rooted in zero-trust architecture principles. In 2021, Mark assumed the role of Director, IT Architecture & Cybersecurity, where he continued to expand the organization’s security capabilities and strategic resilience.
Caitie Cirou
As Vice President of Customer Business Solutions (CBS), Caitie leads the CBS organization, which provides critical data analytics and end-to-end services to the Coca-Cola system in North America. In this role, she is responsible for driving operational excellence, fostering cross-functional collaboration, and ensuring seamless coordination between various organizations, bottlers, and national and regional customers. Her leadership is focused on delivering innovative, customer-centric solutions that enhance efficiency, strengthen relationships, and create shared value across the system.
Over the course of her 13-year career within the Coca-Cola system, Caitie has developed deep expertise in working with bottlers and customers to align business priorities, streamline processes, and deliver results. She is recognized for her ability to bridge strategy and execution thereby translating complex business requirements into practical, technology-enabled solutions that support growth and strengthen customer partnerships.
Caitie’s tenure with the system has included a variety of progressively responsible roles that have expanded her operational, commercial, and customer engagement expertise.
Tricia Taylor
As Vice President, Corporate Communications & Change Management, Tricia is responsible for leading strategic planning, development, implementation, and measurement of all corporate communications programs. She supports change management and communications elements of strategic, organizational transformation projects based upon business priorities. Additionally, Tricia’s position provides executive assistant support to the Office of the President. Since joining the company, she has held leadership roles of increasing responsibility including that of Director and Senior Director.
Early in her career with the Coca-Cola system, Tricia served as Senior Manager, Communications and Change Management with Coca-Cola Bottling Investments Group (BIG). Her responsibilities included strategically leading the continued improvement of BIG IT and Coca-Cola Refreshments (CCR) IT internal communications as well as supporting change management initiatives for projects from a messaging perspective. Tricia also provided communications management for the Office of the President, BIG and Coca-Cola North America Operating Unit (NAOU) IT.
Tricia joined the Coca-Cola system in 2014, working in the areas of corporate communications, change management and information technology communications.
